Oversight Without Travel – Call Monitoring

This course covers why you should monitoring vendor calls, and how to do so efficiently and effectively with maximum results. Learn how to sample, tips and techniques, and building your own scorecard for monitoring third party vendor performance.

Learn Call Monitoring from Industry Experts – Start Your Own Call Monitoring Program – or Enhance Your Current Call Monitoring

Efficient and Cost Effective – Learn how to incorporate an offsite Call Monitoring function into your third party collection vendor oversight program. Hear and see ideas on sampling and types of calls to monitor. Find efficient and effective ways for expanded reach with the ongoing oversight of call monitoring.

Compliance Oversight – Add an additional level of oversight with a regular program of call monitoring. Understand how your vendor is performing, and how they are treating your customers. Verify activity to policy and procedures. See what’s working, and what’s not.

Customer Treatment and Collection Effectiveness – Learn how to manage a program that combines compliance as well as collection effectiveness for maximum results from your vendors. Hear about the effectiveness of call calibrations to enhance your oversight and communications.