Elevate Your Expertise
Dive Deep Into Collection Compliance Oversight

Welcome to Collection Compliance Experts, your premier destination for navigating the intricate world of collection compliance with confidence and ease. At Resource Management Services, Inc., with over 35 years of collection and recovery industry, compliance and collection experience, we are your trusted partners in ensuring your institution’s compliance needs are not just met, but exceeded.

With expertise and experience in collections, oversight and compliance, we understand the challenges faced by financial institutions in managing collections and recoveries while adhering to ever-evolving regulatory standards. That’s why our team of seasoned experts is dedicated to providing tailored solutions that address your unique compliance requirements.

From comprehensive consulting services to specialized training programs and meticulous oversight of third-party vendors, we offer a comprehensive suite of services designed to empower your team and optimize your compliance strategy. With our depth of experience and unwavering commitment to excellence, you can trust Collection Compliance Experts and Resource Management Services, Inc. to guide you through every step of your compliance journey.

Join the countless institutions who have chosen Collection Compliance Experts as their go-to resource for compliance success. Let us help you navigate the complexities of collection compliance, so you can focus on what you do best – serving your customers and driving financial prosperity. Welcome to a new era of compliance excellence with Collection Compliance Experts.

 

Virtual Classes Available
Third Party Vendor Auditing Workshop

Third party audit workshop

COLLECTION AGENCY AUDITING

Focus Areas Included in the Training:

  • Ensuring your vendors have effective Compliance Oversight to minimize risk to your business.
  • Reviewing accounts and work effort for High-Risk operational collection processes.
  • Evaluating the Financial Strength of your vendors to ensure that they can continue to deliver results.
  • Validating that your vendor meets your Contractual Requirements.
  • Utilizing call monitoring to continually evaluate how your vendor treats your customers and works your accounts.


REPOSSESSION VENDOR
AUDITING

Focus Areas Included in the Training:

  • Understanding your internal processes and identifying potential gaps that may impact repossession.  Areas covered include contractual terms (deficiency, grace period, etc.), deactivation of all payment portal options, letters sent, scrubs completed (SCRA, bankruptcy, etc.), collection and skip trace efforts, etc.
  • Developing an auditing program for Repossession Agents and/or National Forwarders, including state regulations for police notification, personal property letters, licenses, personal information collected/stored.
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Your Instructors:

Bev Evancic, Senior Vice President – Resource Management Services, Inc.

Bev Evancic has over 30 years experience in collection and recovery. She has managed all phases of collection and recovery operations, including automated dialer units, bankruptcy and legal units, skip tracing units, internal collections, and outside collection agency networks. As a Consultant for Resource Management Services, Inc., Bev has spearheaded collection and recovery best practices reviews for many top credit grantors. Her articles on dialer operations, agency management and bankruptcy best practices have been widely publicized.

Ken Evancic, Vice President – Resource Management Services, Inc.

Ken Evancic is a collections veteran with over 30 years experience. He has managed all phases of collection, including all levels of delinquency, automated dialer units, early out agency management, recovery, and skip tracing. In addition to collections operations management, he has lead initiatives in the areas of performance management, collections strategy development, collector and manager training, collector desktop design, collections reporting systems, and risk and compliance.