Oregon has passed new legislation that updates the state’s rules surrounding telemarketing practices, including both phone calls and text messages. The Telemarketing Modernization Act (HB 3865) was finalized in July 2025 and introduces expanded definitions and specific restrictions on the timing and frequency of marketing communications.Â
The law, sponsored by State Representative Nathan Sosa, broadens the definition of “telephone solicitation” to include text messaging and places limits on when and how often telemarketers can contact individuals. Under the new regulations, telephone solicitations are prohibited outside of the hours of 9 a.m. to 7 p.m. and may not exceed three attempts within a 24-hour period.Â
Additional provisions make it unlawful for telemarketers to misrepresent or conceal their identity, phone number, location, or purpose. Messages must also include required identifying information. The use of automatic dialing and announcing devices is restricted to the same 9 a.m. to 7 p.m. window.Â
The legislation includes several exemptions:Â
- Callers with an established business relationship are not subject to the time and frequency limitations.Â
- Debt collectors and debt buyers who are regulated under federal law are exempt from the 24-hour frequency restriction.Â
- Public safety and law enforcement agencies, as well as school representatives contacting employees, students, or parents, are not subject to the communication restrictions.Â
- Replies to direct consumer inquiries are also exempt from the call and message frequency limits.Â
According to Rep. Sosa, the bill was intended to modernize outdated telemarketing laws and address current communication methods and technologies.Â
The Oregon Legislature adjourned on June 30, and the law is scheduled to take effect on September 29, 2025—91 days after adjournment.Â
This legislative update reflects a growing trend among states to regulate telemarketing practices in response to changes in communication behavior and public policy considerations.Â
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Author:Â Jennifer Evancic
Jennifer.Evancic@ResourceManagement.com
Jennifer Evancic is a third-party auditor valued by creditors and large organizations for her knowledge in call monitoring within the collections industry. With meticulous attention to detail and a firm grasp of regulatory requirements, she ensures compliance with clients’ criteria and state and federal regulations.
Jennifer audits collections calls, ensuring they meet client-specific criteria and comply with regulations, providing valuable insights and maintaining industry standards.
Beyond her auditing responsibilities, Jennifer takes the lead in organizing and facilitating monthly call calibrations. These sessions serve as a collaborative forum where clients and their vendors come together to discuss call monitoring results and address any findings or areas for improvement. Jennifer’s guidance fosters open communication and ensures alignment between clients and vendors, driving continuous improvement in collections practices.
Jennifer stays up-to-date with compliance and industry best practices by participating regularly in peer meetings, regulatory updates and industry webinars. This keeps her informed about emerging issues and ensures she remains a knowledgeable leader in collections compliance.
