The New York City Department of Consumer and Worker Protection (DCWP) will provide an overview of its debt collection SHIELD Rule during a webinar for regulated entities from 2 to 3:30 p.m. on Oct. 5, 2026.
The DCWP 101 webinar will cover several areas of the SHIELD Rule, including:
- Front-end disclosures
- Communication requirements
- Disputed debt and verification obligations
- Time-barred debt
- Medical debt
- Language access services
- Compliance records
The DCWP has published a DCWP 101 webinar guide outlining the topics that will be addressed.
Regulated entities can register for the webinar or watch the presentation through a DCWP Facebook livestream. A recording is expected to be available following the webinar.
DCWP Releases SHIELD Rule FAQ
The DCWP also recently released a Frequently Asked Questions document addressing common questions about the SHIELD Rule.
The FAQ provides information regarding the scope of the rule, communication frequency limits, electronic communications, and other compliance requirements.
SHIELD Rule Effective Date Delayed
The effective date of the SHIELD Rule has been delayed from Sept. 1, 2026, to Jan. 1, 2027.
According to the DCWP, the delay is intended to provide additional time to answer questions from regulated entities and allow businesses to “make any operational changes.”
The upcoming webinar and recently released FAQ provide additional resources for businesses seeking to understand the requirements of the new rule ahead of its Jan. 1, 2027, effective date.
Author: Jennifer Evancic
Jennifer.Evancic@ResourceManagement.com
Jennifer Evancic is a third-party auditor valued by creditors and large organizations for her knowledge in call monitoring within the collections industry. With meticulous attention to detail and a firm grasp of regulatory requirements, she ensures compliance with clients’ criteria and state and federal regulations.
Jennifer audits collections calls, ensuring they meet client-specific criteria and comply with regulations, providing valuable insights and maintaining industry standards.
Beyond her auditing responsibilities, Jennifer takes the lead in organizing and facilitating monthly call calibrations. These sessions serve as a collaborative forum where clients and their vendors come together to discuss call monitoring results and address any findings or areas for improvement. Jennifer’s guidance fosters open communication and ensures alignment between clients and vendors, driving continuous improvement in collections practices.
Jennifer stays up-to-date with compliance and industry best practices by participating regularly in peer meetings, regulatory updates and industry webinars. This keeps her informed about emerging issues and ensures she remains a knowledgeable leader in collections compliance.
Third Party Auditing and Custom Consulting Available
With expertise and experience in collections, oversight and compliance, we understand the challenges faced by creditors in managing collections and recoveries while adhering to ever-evolving regulatory standards.
That’s why our team of seasoned experts is dedicated to providing tailor solutions that address your unique collection and compliance requirements.
From comprehensive consulting services
to specialized training programs
and meticulous oversight of third-party vendors,
we offer a comprehensive suite of services designed to empower your team and optimize your compliance strategies.
Contact our blog authors or Write to us at info@resourcemanagement.com for more information.
www.resourcemanagement.com
Sign Up for the Twice Monthly Complimentary Newsletter
Just enter your email address at the top orange bar at:
Collection Compliance Experts – “The Power of Expertise: Oversight Perfected”
It’s that easy! Twice a month – we provide blog updates and Resources for the Collection and Industry Professional.
Your email is just for this newsletter. We never sell your information. No fee. Opt-out at any time.
