The Federal Communications Commission (FCC) has issued a call for public comments on a proposed rule aimed at improving the Robocall Mitigation Database. This database, established in 2021 under the Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act, requires voice service providers to track call authentication and ensure their services are not facilitating illegal robocalls.
Why It Matters
Although the database is primarily for voice service providers, professionals in the accounts receivable management (ARM) industry should be aware of these developments. Enhancements to call authentication requirements may impact how legitimate businesses, including those in ARM, interact with consumers.
Voice service providers are required to file certifications and submit robocall mitigation plans to the database. This information helps the FCC monitor compliance and ensure that illegal robocalls are effectively prevented. The latest rules on call authentication, which came into effect in August 2023, seek to close gaps in the current STIR/SHAKEN framework, a system designed to reduce caller ID spoofing and robocalls.
Key Proposed Improvements
The FCC’s notice of proposed rulemaking, published in the Federal Register, outlines several potential improvements to the Robocall Mitigation Database. The proposed changes include:
- Procedural Enhancements: These aim to ensure that providers maintain the highest level of diligence when submitting data. Providers may be required to update their information within 10 business days of any changes.
- Technical Validation: The FCC is exploring methods to identify discrepancies in data submissions, ensuring that the information provided is accurate and up-to-date.
- Accountability and Penalties: Providers could be subject to filing fees, and fines may be introduced for submitting false or inaccurate information to the database.
The FCC is accepting comments on these proposed improvements until October 15, with reply comments due by November 12.
AI-Powered Robocalls and Texts: A Growing Concern
In a related move, the FCC is also seeking input on a proposed rule targeting robocalls and texts generated by artificial intelligence (AI). This proposal, published on September 10, 2024, aims to address the rapid evolution of AI technology and its potential misuse in telecommunications. The FCC wants to ensure that its rules keep pace with these advancements while still allowing AI to enhance communication accessibility, particularly for individuals with disabilities.
How to Submit Comments
For those interested in submitting feedback, comments on the Robocall Mitigation Database proposal can be filed through the FCC’s electronic comment filing system using Docket No. 24-213. The deadline for AI-related comments is October 10.
By engaging in this public consultation process, stakeholders can help shape the future of robocall prevention while ensuring that legitimate business practices are not unduly impacted.
Author: Jennifer Evancic
Jennifer.Evancic@ResourceManagement.com
Jennifer Evancic is a third-party auditor valued by creditors and large organizations for her knowledge in call monitoring within the collections industry. With meticulous attention to detail and a firm grasp of regulatory requirements, she ensures compliance with clients’ criteria and state and federal regulations.
Jennifer audits collections calls, ensuring they meet client-specific criteria and comply with regulations, providing valuable insights and maintaining industry standards.
Beyond her auditing responsibilities, Jennifer takes the lead in organizing and facilitating monthly call calibrations. These sessions serve as a collaborative forum where clients and their vendors come together to discuss call monitoring results and address any findings or areas for improvement. Jennifer’s guidance fosters open communication and ensures alignment between clients and vendors, driving continuous improvement in collections practices.
Jennifer stays up-to-date with compliance and industry best practices by participating regularly in peer meetings, regulatory updates and industry webinars. This keeps her informed about emerging issues and ensures she remains a knowledgeable leader in collections compliance.
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