The Federal Communications Commission (FCC) has taken a major step toward improving transparency in call blocking by streamlining the notification and redress process for voice service providers. At its Feb. 27 meeting, the FCC unanimously adopted an order requiring standardized call-blocking notifications and enhanced measures to prevent fraudulent calls.Ā
Standardizing Call Blocking NotificationsĀ
A key element of the order is the implementation of Session Initiation Protocol (SIP) Code 603+ as the sole notification method for blocked calls. Previously, multiple SIP codesā603, 607, and 608āwere used, leading to inconsistencies in how callers and originating providers were informed about blocked calls. Under the new rule, voice service providers must exclusively return SIP Code 603+ when blocking a call based on reasonable analytics.Ā
SIP Code 603+ provides a clear message to originating providers and callers that a call has been blocked due to analytics-based filtering. Unlike the standard SIP Code 603, which simply reads āDecline,ā the enhanced 603+ code explicitly states, āNetwork Blocked.ā It also includes additional fields that indicate the reason for the block and provide contact information for redress, making it easier for legitimate callers to resolve erroneous blocking.Ā
Strengthening Protections Against Fraudulent CallsĀ
Beyond streamlining call-blocking notifications, the order requires all voice service providers in the call chain to block calls originating from numbers on a legitimate do-not-originate list. This measure is designed to curb fraudulent calls by preventing bad actors from using spoofed numbers to reach consumers.Ā
Ensuring Efficient ImplementationĀ
The FCC emphasized that the transition to SIP Code 603+ should not be delayed longer than necessary. Telecommunications providers that tested the new code have indicated that it can be implemented quickly and easily. To comply, providers will need to upgrade their software and ensure they are returning SIP Code 603+ when blocking calls using reasonable analytics.Ā
The implementation timeline is set at 12 months from the date of publication in the Federal Register, giving providers time to make necessary adjustments.Ā
Enhancing Redress for Legitimate CallersĀ
For legitimate callers, knowing when and why a call has been blocked is essential to addressing mistaken call filtering. Under the new rule, terminating providers that block calls must provide a redress mechanism so that erroneous blocking can be reversed quickly. The clear and consistent use of SIP Code 603+ will significantly reduce the time and effort needed for callers to identify the issue and contact the appropriate provider for resolution.Ā
While the notification requirement applies specifically to calls blocked due to analytics-based filtering, it does not extend to calls blocked for other reasons, such as those on a do-not-originate list. Additionally, the rule does not apply to text messages or mislabeled calls.Ā
By adopting these changes, the FCC aims to enhance transparency in call blocking while maintaining strong protections against unwanted and fraudulent calls. With standardized notifications and improved redress mechanisms, legitimate businesses and organizations will have a clearer path to resolving mistaken call blocks, ultimately improving the efficiency and reliability of voice communications.Ā
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Author:Ā Jennifer Evancic
Jennifer.Evancic@ResourceManagement.com
Jennifer Evancic is a third-party auditor valued by creditors and large organizations for her knowledge in call monitoring within the collections industry. With meticulous attention to detail and a firm grasp of regulatory requirements, she ensures compliance with clientsā criteria and state and federal regulations.
Jennifer audits collections calls, ensuring they meet client-specific criteria and comply with regulations, providing valuable insights and maintaining industry standards.
Beyond her auditing responsibilities, Jennifer takes the lead in organizing and facilitating monthly call calibrations. These sessions serve as a collaborative forum where clients and their vendors come together to discuss call monitoring results and address any findings or areas for improvement. Jenniferās guidance fosters open communication and ensures alignment between clients and vendors, driving continuous improvement in collections practices.
Jennifer stays up-to-date with compliance and industry best practices by participating regularly in peer meetings, regulatory updates and industry webinars. This keeps her informed about emerging issues and ensures she remains a knowledgeable leader in collections compliance.
