The Federal Trade Commission (FTC) has recently released its Privacy and Data Security Update for 2023, offering insights into its efforts to safeguard consumer privacy in an era of rapidly evolving data usage. The report highlights the FTC’s proactive stance in protecting consumers against indiscriminate data collection and exploitation by companies.
Key highlights from the report include:
- Enforcement Actions: The FTC has been proactive in taking legal action against companies that violate consumer privacy. Notable cases include Amazon Alexa’s alleged violation of the Children’s Online Privacy Protection Act (COPPA) and Rite Aid’s mishandling of AI facial recognition technology.
- Health Privacy: Protecting sensitive health information remains a top priority for the FTC. Recent actions include banning BetterHelp and GoodRx from sharing health data with third parties for advertising purposes.
- Children’s Privacy: Through enforcement of COPPA, the FTC has targeted major gaming and education technology companies to ensure the protection of children’s personal information. Proposed changes aim to further strengthen COPPA rules.
- Geolocation Data: Recognizing the sensitivity of location data, the FTC has taken action against companies like Kochava Inc. for selling geolocation data that can compromise individual privacy.
- Data Security: The FTC has actively pursued companies failing to implement adequate data security measures. Recent enforcement actions include cases against Global Tel*Link, Drizly, Chegg, and CafePress.
- Fair Credit Reporting Act (FCRA) Compliance: The FTC ensures companies adhere to the Fair Credit Reporting Act, which mandates standards for using data in credit assessment, insurance eligibility, employment suitability, and tenant screening. With 117 FCRA cases, the FTC has levied over $137 million in civil penalties. Notably, in 2023, the FTC and Consumer Financial Protection Bureau pursued Trans Union LLC and a subsidiary for inaccuracies in tenant screening reports, hindering consumers’ housing prospects.
- Rulemaking and Policy Work: In addition to enforcement, the FTC has proposed rule changes to strengthen regulations regarding health data breach notifications, COPPA, and surveillance practices. A policy statement emphasizes protecting children’s privacy rights in remote learning settings.
Overall, the FTC’s Privacy and Data Security Update for 2023 demonstrates its commitment to safeguarding consumer privacy through a combination of enforcement actions, policy initiatives, and rulemaking efforts. By holding companies accountable and advocating for stronger privacy protections, the FTC aims to empower consumers and foster a more secure digital environment.
Author: Jennifer Evancic
Jennifer.Evancic@ResourceManagement.com
Jennifer Evancic is a third-party auditor valued by creditors and large organizations for her knowledge in call monitoring within the collections industry. With meticulous attention to detail and a firm grasp of regulatory requirements, she ensures compliance with clients’ criteria and state and federal regulations.
Jennifer audits collections calls, ensuring they meet client-specific criteria and comply with regulations, providing valuable insights and maintaining industry standards.
Beyond her auditing responsibilities, Jennifer takes the lead in organizing and facilitating monthly call calibrations. These sessions serve as a collaborative forum where clients and their vendors come together to discuss call monitoring results and address any findings or areas for improvement. Jennifer’s guidance fosters open communication and ensures alignment between clients and vendors, driving continuous improvement in collections practices.
Jennifer stays up-to-date with compliance and industry best practices by participating regularly in peer meetings, regulatory updates and industry webinars. This keeps her informed about emerging issues and ensures she remains a knowledgeable leader in collections compliance.
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