You're Going the Wrong Way! The Right Approach to Collector Feedback
Who Is the Collection G.O.A.T?
Call Monitoring - the Crown Jewel for Monitoring Collector Compliance
From NFL Apps to Repossession Compliance: The Importance of Staying Informed
Insights into the Auto Finance Market and Repossession Trends
Setting Expectations for Collectors
Everything You Need to Know About Managing a Team of Collectors Can Be Learned by Watching Football
Debt Collection Trends in 2024: Rising Volumes and Evolving Strategies
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New Executive Order Expands Presidential Oversight of Federal Agencies
A recent executive order has expanded presidential supervision over both the executive branch and independent regulatory agencies, such as the Federal Communications Commission (FCC) and the Federal Trade Commission (FTC). The order introduces new oversight measures aimed at ensuring greater accountability and coordination across federal agencies. Increased Oversight and Regulatory Review The order, Ensuring Accountability for All Agencies, mandates that all executive departments and independent agencies submit proposed and final
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You’re Going the Wrong Way! The Right Approach to Collector Feedback
One of my favorite lines in Planes, Trains and Automobiles is when a car barrels down the highway in the wrong direction, and a frantic husband and wife scream, “You’re going the wrong way!” Instead of heeding the warning, the driver (John Candy) and passenger (Steve Martin) dismiss them, saying, “How would he know where we’re going?” Wouldn’t it be nice if a giant “wrong way” sign appeared whenever feedback
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Mixed Signals: Why Auditing Third-Party Vendors is a Must
A roadside sign displaying both “Speed Limit 25” and “Speed Limit 35” sends a mixed message. The main point may be clear to some—there’s road construction ahead, so slow down. But the conflicting limits create confusion. Is the speed limit 25 or 35? Or, as my husband so sarcastically put it, I would probably think it meant to add them together for a speed limit of 60. Wow. Harsh… but
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Who Is the Collection G.O.A.T?
One Bad Game: FYI… G.O.A.T. means Greatest of All Time. I find it funny how everyone loves to identify the G.O.A.T. in every walk of life. There is a G.O.A.T. for every sport, author, singer, actor, and I would imagine even clubs and communities across the country. The debate usually focuses on someone currently excelling, but what about those who changed the game in their time? Simone Biles is widely
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Trump Administration Moves to Suspend CFPB Operations Amid Overhaul
The Trump administration took steps over the weekend to significantly limit the operations of the Consumer Financial Protection Bureau (CFPB), an independent agency established to safeguard consumers from corporate fraud. The move is part of a broader effort to restructure federal agencies. CFPB Ordered to Cease Operations Russ Vought, the newly confirmed director of the Office of Management and Budget (OMB) and acting head of the CFPB, issued an email
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Lawmakers Push for Changes to the CFPB’s Funding and Oversight
New proposals introduced last week in both the House and Senate are aiming to cut off the Consumer Financial Protection Bureau’s (CFPB) funding from the Federal Reserve, while reinstating congressional oversight of the agency. In the Senate, U.S. Sen. Ted Cruz, R-Texas, introduced the Defund the CFPB Act, which would eliminate the transfer of funds from the Federal Reserve to the CFPB. This bill seeks to stop the CFPB from