"The Power of Expertise: Oversight Perfected"
"The Power of Expertise: Oversight Perfected"
From A Non-AI Guru’s Perspective I am not an artificial intelligence (AI) guru. In fact, I am that annoying person who must use my watch to find my phone, only to discover it’s been in my pocket all along. What I do understand, however, is the intricate world of auditing Collection Agencies. My expertise lies in ensuring that these agencies have dedicated resources and oversight for all their processes. What […]
The term “financial transaction audit” might sound like a daunting phrase, particularly to those without a background in finance. Trust me, I understand. I am not a CPA, nor do I hold a finance degree. However, through my experiences and research, I have come to realize that delving into financial transaction audits is not reserved solely for the financially savvy. In fact, non-financial individuals like me can navigate these audits […]
In the landscape of financial management, one often encounters a critical yet frequently overlooked aspect: auditing closed accounts managed by third-party collection agencies. While this task may not be immediately captivating or urgent, neglecting it could potentially bring consequences if not handled properly. Auditing Third-Party Collection Agencies: Why It Matters Before going into the specifics of auditing closed accounts, first understand why auditing your third-party collection agencies could be considered […]
In today’s dynamic business environment, collection agencies are embracing advanced tools like speech analytics and quality assurance (QA) departments to monitor collector calls, ensuring compliance with legal regulations. While adherence to these regulations is crucial, it’s equally important to embrace a broader perspective, echoing the sentiments of Starbucks’ Founder, Howard Schultz, who famously stated, “We are not in the coffee business serving people, we are in the people business serving […]
After building a solid rapport with your customer over the phone (see the Building a Relationship Over the Phone? blog if you missed it), it is essential to delve into the matter at hand and offer assistance in tackling their financial hurdles. Understanding the customer’s current situation is paramount. Once you have gained clarity on their circumstances, the next step is to Match their needs with the array of resources […]
– And, How To Apply It To Monitoring National Repo Forwarders – We’ve all encountered that dreaded 25 mph flashing speed limit sign, especially in residential areas bustling with activity. It serves as a constant reminder to adhere to the rules of the road, but it also offers valuable insights into effective compliance monitoring tools that extend far beyond traffic regulations. I’ll openly admit that I’m not always in compliance […]
After countless collection calls and careful observation, I have come to a key realization: forming genuine connections with people you may never meet face-to-face is vital for productive conversations. While some may argue that building relationships over the phone is unrealistic, I beg to differ. Let’s talk about some practical tips to make this happen smoothly during your next collection call. The Seven Components for Building a Relationship Over the […]
In the complex world of debt collection, third-party collection companies play a pivotal role in helping businesses recover outstanding debts. However, ensuring that these entities operate ethically, efficiently, and within legal boundaries is crucial. This is where audits come into play. Auditing third-party collection companies isn’t just a routine task; it plays a crucial role in maintaining compliance, safeguarding customer interests, and preserving your company’s reputation. In this blog post, […]
As someone who has been a collector and collection leader since 1987, I have developed a unique perspective on the value of collectors and astronauts. I often pose this question during my training sessions with collectors to gauge their understanding of the value they bring to people’s lives. A collector who excels in their role can profoundly impact individuals and their families. This leads to the intriguing comparison: who adds […]
In any field, success often hinges on continuous improvement through coaching and feedback. Whether you are an elite athlete, a talented singer, a seasoned business professional, or a dedicated collector, refining your skills based on input is paramount to consistently delivering excellence. In this blog, I aim to underscore the importance of prioritizing the customer and collector interaction for both collectors and managers within a collection organization. Enhancing the Collector […]