"The Power of Expertise: Oversight Perfected"
"The Power of Expertise: Oversight Perfected"
One Bad Game: FYI… G.O.A.T. means Greatest of All Time. I find it funny how everyone loves to identify the G.O.A.T. in every walk of life. There is a G.O.A.T. for every sport, author, singer, actor, and I would imagine even clubs and communities across the country. The debate usually focuses on someone currently excelling, but what about those who changed the game in their time? Simone Biles is widely […]
The Trump administration took steps over the weekend to significantly limit the operations of the Consumer Financial Protection Bureau (CFPB), an independent agency established to safeguard consumers from corporate fraud. The move is part of a broader effort to restructure federal agencies. CFPB Ordered to Cease Operations Russ Vought, the newly confirmed director of the Office of Management and Budget (OMB) and acting head of the CFPB, issued an email […]
New proposals introduced last week in both the House and Senate are aiming to cut off the Consumer Financial Protection Bureau’s (CFPB) funding from the Federal Reserve, while reinstating congressional oversight of the agency. In the Senate, U.S. Sen. Ted Cruz, R-Texas, introduced the Defund the CFPB Act, which would eliminate the transfer of funds from the Federal Reserve to the CFPB. This bill seeks to stop the CFPB from […]
The New York City Department of Consumer and Worker Protection (DCWP) has once again responded to industry feedback by pushing back the effective date for its new rules affecting debt collectors. This delay follows ongoing requests from the accounts receivable management industry and aims to give everyone more time to adjust to the changes. On Wednesday, the DCWP announced through the New York City Record that the effective date for […]
Have you ever woken up and thought, “I hope I get a call from a Collector today”? It’s unlikely anyone has, but that doesn’t diminish the importance of those conversations. Every call from a collector holds a critical opportunity to understand the customer’s situation and balance two essential goals: customer satisfaction and dollars collected. Third-party collectors represent more than just themselves—they are an extension of the creditor. Yet, in many […]
Everywhere you look, people are talking about the rising delinquencies. Having been around the collection industry for a while, I anticipate the next step will be hiring additional vendors – whether it’s collection agencies, or collection attorneys or repossession forwarders or agents. Due diligence is time-consuming and can be draining – particularly when you spend efforts to evaluate a prospective vendor and then decide against that company. Bringing on a […]
Since the Detroit Lions are officially out of the Super Bowl hunt, my husband has made a bold move: deleting all his NFL apps. His mission? To escape the endless negativity from the talking heads until Training Camp kicks off. By then, he plans to reinstall them and dive back into the action. Until then, I’ve stepped up as his primary source for coaching updates and off-season news—a role I’ve […]
The auto finance market represents a significant component of consumer credit in the United States, with outstanding auto loan balances exceeding $1.64 trillion through the third quarter of 2024. This accounts for more than 100 million active auto finance accounts and $63 billion in new monthly originations as of April 2024. Despite its size, detailed data on the auto finance market remains limited. To address this gap, the Consumer Financial […]
My husband and I had the opportunity to meet Wayne Fontes, when he was still coaching the Detroit Lions. As you might imagine, many football fans lined up for the opportunity—probably 100 deep. When it was finally my husband’s turn, he didn’t go with the typical “nice to meet you” or “I’m a big fan” approach. Instead, he looked Fontes squarely in the eyes and said, “If the Detroit Lions […]
Managing a team of collectors can sometimes feel like herding cats. Team members often seem more focused on what their peers are doing (or not doing) than on their own tasks. As someone who loves football, I’ve found that the sport offers many valuable lessons for managing a team. In fact, most of my insights come from watching the Detroit Lions. Football teams, like teams of collectors, have rookies, veterans, […]