"The Power of Expertise: Oversight Perfected"
"The Power of Expertise: Oversight Perfected"
When I am working with people and trying to learn about them, I will ask “who ultimately owns what you deliver every day?” Depending on the role of the person I am working with, I typically get a few different answers. Many managers will say that they own what is delivered each day by the collectors on their team. Many collectors will say that their manager is responsible for their […]
In the realm of debt collection, adherence to regulations isn’t just a suggestion—it’s a legal obligation. Recently, Minnesota has adjusted the dates that collection agency’s licenses must be renewed. This change sparked ideas on how to potentially audit your Minnesota collection agencies to adhere to the new adjustment as well as verifying that already implemented laws are being followed. From upholding legal requirements to safeguarding against potential disputes and penalties, […]
I understand the value of networking – but I’m more of a sit in the back of the room and take notes without looking up kinda person. It’s so much easier to just always be on my phone during the break and before and after a training class so I don’t have to make eye contact with any other students. I have been known to miss an entire networking reception […]
Don’t ever let anyone tell you that agency management, or communicating with your agencies, is as simple as “ABC.” Managing your agencies for maximum return takes knowledge, dedication, perseverance, patience and consistent effort. Agencies are not always managed to their full potential. Myths like: “They work on commission, so they have every incentive to collect the debt,” or, “They are the experts; I can’t tell them what to do,” or, […]
Transparency is not just a buzzword: In the world of collection agency oversight, transparency is not just a buzzword – it’s a fundamental principle that underpins trust, accountability, and effective collaboration. Transparent communication is the cornerstone of successful relationships between businesses and collection agencies, fostering mutual understanding, alignment of goals, and proactive problem-solving. Let’s delve deeper into why transparent communication is crucial in the realm of collection agency oversight and […]