The Washington Department of Licensing (DOL) will hold a public hearing on proposed changes to rules regulating collection agencies on Oct. 27, 2026, at 2 p.m. PT.
The department is proposing changes to WAC 308-29-045 that would clarify application fees and increase certain licensing fees for collection agencies.
Public Hearing DetailsĀ
The public hearing will be available both in person and virtually.Ā
Date: Oct. 27, 2026Ā
Time: 2 p.m. PTĀ
Location: Highways and Licensing Building, 1125 Washington Street SE, Olympia, WashingtonĀ
Virtual: Join the Zoom meetingĀ
Meeting ID: 826 1484 8796Ā
Passcode: 886789Ā
Participants who experience difficulty accessing the Zoom meeting may contact the DOL at 360-902-3486 for assistance.Ā
Individuals who require an interpreter or other accommodations can contact rulescoordinator@dol.wa.gov at least one week before the public hearing.Ā
Public CommentsĀ
Comments regarding the proposed licensing fee changes may be submitted online before the Oct. 27 hearing through the DOL’s rulemaking comment form.Ā
Additional information about the proposed rule changes, including details regarding professional licensing fees, is available through the Washington DOL’s rulemaking activity webpage.Ā
Collection agencies and other interested parties may wish to review the proposed changes and consider submitting comments before the public hearing.
Author:Ā Jennifer Evancic
Jennifer.Evancic@ResourceManagement.com
Jennifer Evancic is a third-party auditor valued by creditors and large organizations for her knowledge in call monitoring within the collections industry. With meticulous attention to detail and a firm grasp of regulatory requirements, she ensures compliance with clientsā criteria and state and federal regulations.
Jennifer audits collections calls, ensuring they meet client-specific criteria and comply with regulations, providing valuable insights and maintaining industry standards.
Beyond her auditing responsibilities, Jennifer takes the lead in organizing and facilitating monthly call calibrations. These sessions serve as a collaborative forum where clients and their vendors come together to discuss call monitoring results and address any findings or areas for improvement. Jenniferās guidance fosters open communication and ensures alignment between clients and vendors, driving continuous improvement in collections practices.
Jennifer stays up-to-date with compliance and industry best practices by participating regularly in peer meetings, regulatory updates and industry webinars. This keeps her informed about emerging issues and ensures she remains a knowledgeable leader in collections compliance.
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