California Gov. Gavin Newsom has appointed former Consumer Financial Protection Bureau Director Rohit Chopra to lead the state’s newly created consumer protection agency.Â
The new agency, known as California’s Business and Consumer Services Agency (BCSA), will oversee a wide range of regulatory and enforcement bodies, including the Department of Financial Protection and Innovation (DFPI), which supervises debt collectors licensed in the state. The BCSA will also oversee several other California agencies and boards, including the Department of Alcoholic Beverage Control, Alcoholic Beverage Control Appeals Board, Department of Cannabis Control, Cannabis Control Appeals Panel, California Horse Racing Board, Department of Consumer Affairs, and the Department of Real Estate.Â
The BCSA was established through Governor Newsom’s government reorganization effort last year and is designed to centralize licensing, oversight, and enforcement functions across multiple sectors of California’s economy. State officials say the goal is to strengthen consumer protections while promoting fair competition among regulated industries.Â
The agency is scheduled to officially launch on July 1, 2026.
In a news release from Newsom’s office, Chopra said the new agency would help safeguard consumers across industries ranging from healthcare and technology to financial services.Â
According to state officials, the BCSA will prioritize issues such as junk fees, online privacy, and consumer data protection. The agency is also expected to increase enforcement efforts targeting scams, deceptive business practices, and other forms of consumer harm.Â
Before officially assuming the role, Chopra’s appointment must still be confirmed by the California Senate.Â
Chopra previously served as director of the CFPB from 2021 to 2025 and also held a leadership role at the Federal Trade Commission
Author:Â Jennifer Evancic
Jennifer.Evancic@ResourceManagement.com
Jennifer Evancic is a third-party auditor valued by creditors and large organizations for her knowledge in call monitoring within the collections industry. With meticulous attention to detail and a firm grasp of regulatory requirements, she ensures compliance with clients’ criteria and state and federal regulations.
Jennifer audits collections calls, ensuring they meet client-specific criteria and comply with regulations, providing valuable insights and maintaining industry standards.
Beyond her auditing responsibilities, Jennifer takes the lead in organizing and facilitating monthly call calibrations. These sessions serve as a collaborative forum where clients and their vendors come together to discuss call monitoring results and address any findings or areas for improvement. Jennifer’s guidance fosters open communication and ensures alignment between clients and vendors, driving continuous improvement in collections practices.
Jennifer stays up-to-date with compliance and industry best practices by participating regularly in peer meetings, regulatory updates and industry webinars. This keeps her informed about emerging issues and ensures she remains a knowledgeable leader in collections compliance.
